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Shipping & Returns


Postage costs
For all UK mainland deliveries 1st class postage costs £4.50 per order.  For orders paid by cheque please allow at least 10/14 days for delivery.  Please make sure you write your name & order number on the reverse of the cheque.  If you live outside of the UK mainland or outside of the UK, please send us a message before ordering so we can give you a quote for delivery. 


Our returns terms and conditions
Sunshine Hats conforms to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. You have the legal right to cancel your order for most items within 7 working days of receiving the goods. If you wish to cancel using this right, you need to inform us in writing within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

If you are not satisfied or if you have ordered the wrong items, the items are damaged or faulty upon receipt or you simply don’t require the item, we offer a flexible returns policy and are happy to accept items back for a refund (less postage) or exchange.

Items returned for refund or exchange

There is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods.

Goods must be returned within 7 days of receipt.
Goods must be returned along with the original packaging where possible.
Goods must be in new condition as sent.
Goods must be accompanied with a covering letter or note.

Faulty or damaged goods

Goods must be returned within 7 days of receipt.
Goods must be returned along with the original packaging where possible.
Goods must be in new condition as sent.
Goods must be accompanied with a covering letter or note.

You will have to pay the post office to return the goods but we will refund these costs to your card 
Please use the 1st Class Royal Mail recorded service for return of items as all returned parcels must be signed for.


Items returned due to incorrect item received

If in error you have received an incorrect item please return to us and we will be happy to exchange or refund and pay any postage costs incurred. 

Goods must be returned within 7 days of receipt.
Goods must be returned along with the original packaging where possible.
Goods must be in a new condition as received.
You will have to pay the post office to return the goods but we will refund these costs to your card. 
Please use the 1st Class Royal Mail recorded service for return of items as all returned parcels must be signed for.
Goods must be accompanied with a covering letter or note.

 All returns should be made to the following address at your cost:

Sunshine Hats 

New Wykeham House

California Lane

Bushey Heath

WD23 1EP

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